Contact Us
Last Update: 02:34 GMT on 18th July, 2011.
Support via your BNC
You can access support via your own BNC. Simply type "/msg *support" followed by your message, and it'll be sent to admins in a special channel only rdlBNC staff can read. If no one replies within around 15 minutes, we're probably all busy. Try again later, or use another method.
Support via IRC
IRC Support is based in a channel owned by rdlBNC staff, where staff and other members of the rdlBNC community, mainly other rdlBNC users can offer help and assistance. Only those with half-ops (%) or higher (@ & ~) in the channel have access to our back-end. The 'opening' times stated below apply only to staff members. The channel is open 24/7 for people to join and talk. However 'official' support from staff can only be guaranteed during the opening times. If you have a compatible IRC client installed, you can click here to auto-load IRC and our channel.
If the above won't work for you, then the address to do it manually is:
SACNR Network - irc.sacnr.com, channel #rdlBNC Always read the channel topic, as it lists rules. Failure to do so may result in a ban from IRC support.
Support via E-Mail
If you are unable to use IRC to contact us, then you should use email, our address is:
Support Times
Most of rdlBNC's staff are from Europe, and therefore our support is available during mainly European times.Emails: Answered within 30 hours at all times.
IRC & BNC Support: Available from 15:00 til 23:00 GMT, Monday to Saturday. No sunday service.